medan Platform Account Terms

When you open an account on medan, you enter into an agreement with us about how we operate our platform, what we expect from you, and what you can expect from us in return. This document outlines the core terms that govern your use of medan — our account policies, payment procedures, dispute resolution, and jurisdiction framework. We write this in plain language so that you understand what you are agreeing to before you deposit funds or engage with our live-dealer tables, sportsbook, or slot games.

Our terms reflect our commitment to transparency and fair dealing. We do not hide restrictions in footnotes or use legal jargon to obscure meaning. Instead, we lay out what we do, what we require from you, and what happens if either party breaches the agreement. If something is unclear after reading this page, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can explain further in English or Indonesian.

These terms apply to all medan users, regardless of payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) or game type (live dealer, sportsbook, slots, esports). By creating an account and confirming that you have read these terms, you agree to them. If you do not agree, you should not create an account or use our platform.

Account Opening and Your Responsibilities on medan

We at medan require that you provide accurate personal information when you open an account. This includes your real name, date of birth, email address, and phone number. We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. When you complete registration, you confirm that you are of legal age in your jurisdiction and that the information you provide is truthful.

You are responsible for keeping your login credentials confidential. If you share your password with someone else or allow another person to use your account, we hold you accountable for all activity that occurs under your credentials. If you suspect your account has been compromised, notify our support team immediately so we can secure it. We will never ask you for your password via email, chat, or phone — we have no legitimate reason to request it.

Your account on medan is personal and non-transferable. You cannot sell, gift, or assign your account to another person. We reserve the right to suspend or permanently close any account that we detect is being used fraudulently, by minors, or in jurisdictions where our services are prohibited by law.

We enforce our terms consistently and fairly. When you join medan, you gain access to live tables, sportsbook markets, and slots — but you also accept responsibility for compliance with local law and our platform rules.

Deposits, Withdrawals, and Payment Terms on medan

We at medan process deposits and withdrawals through accredited payment partners. Our supported methods include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. All deposits are non-refundable — once you fund your medan account, those funds are committed to play and cannot be returned simply because you changed your mind. However, you may request a withdrawal of any remaining balance at any time.

Withdrawals on medan must go to the same payment method you used for your deposit. If you deposited via mobile banking, your withdrawal returns to local payment; if via online payment, it returns to e-wallet. We do not cross payment methods for security reasons. Withdrawal requests are processed according to our standard timelines — typically one to three business days depending on your bank's processing speed. We do not guarantee subject to verification, nor do we promise specific timeframes for individual transactions.

Your balance on medan is held in an account that we manage on your behalf. You retain full ownership of those funds. If our platform experiences a technical failure and your balance is incorrectly displayed, we will investigate and restore it to the correct amount based on our transaction records. We maintain audited records of every deposit, wager, and withdrawal so disputes can be resolved transparently.

account preferences

We do not impose daily or monthly deposit caps. You control your own spending; if you wish to restrict deposits, contact support to set a voluntary limit.

Withdrawal Verification

Before your first withdrawal, we require identity verification (KYC) — an Indonesian ID scan and selfie. This is mandatory under anti-money-laundering law.

Dormant Accounts

If your medan account shows no activity for two years, we may close it and return your balance to your original deposit method.

Bonus Terms and Game Rules on medan

When we offer a bonus on medan — whether a welcome offer, reload, or special promotion during Liga 1 season or around Idul Fitri holidays — the specific terms of that bonus are published at the time of offer. Bonuses are not guaranteed; we may modify or withdraw them at any time. Any bonus funds you receive are subject to wagering requirements outlined in the promotion terms. We do not famobile bankingcate bonus amounts or wagering terms; when we describe a bonus, the description is accurate and binding.

Our live-dealer games, sportsbook, and slots each have their own rules. Live blackjack follows standard blackjack strategy; roulette uses a European single-zero wheel; baccarat pays according to published payout tables. Sportsbook markets display current odds, which fluctuate in real time. Slots operate on certified Random Number Generators (RNGs) with published Return to Player (RTP) percentages. All game rules are explained in-game or in our help centre. If you have a question about a specific game, support clarifies the rules without charge.

We do not guarantee any outcome or payout. Games of chance carry risk, and no strategy ensures a win. Our house retains a mathematical edge across all games — this is how we operate sustainably. You are responsible for understanding the odds and game mechanics before you wager.

Dispute Resolution and Your Rights on medan

If you believe an error has occurred on your medan account — a missing deposit, an incorrect balance, or a disputed game outcome — contact our support team with details. We investigate all disputes fairly and transparently. You can escalate a complaint if you disagree with our initial response; we do not dismiss concerns without review. We maintain records of every transaction and hand-off outcome so your case history is clear and retrievable.

If we and you cannot reach agreement on a dispute, either party may pursue mediation or arbitration according to the laws of the jurisdiction you specify at account opening (subject to medan's operating framework). We commit to good-faith resolution; we do not use legal process to silence complaints or evade accountability. However, we reserve the right to close your account if you violate these terms repeatedly or engage in fraud, collusion, or abuse of our platform.

Jurisdiction, Prohibited Use, and Service Availability

Our services on medan are available only in jurisdictions where online gaming and sportsbook services are legally permitted. You are solely responsible for verifying that your jurisdiction allows access to medan. We do not offer our platform in jurisdictions where it is prohibited by law, and we will close any account opened from a restricted location once detected. By using medan, you confirm that you are accessing from a jurisdiction where our services are legal.

We prohibit the following on medan: use by minors, fraud or deception, collusion with other players to manipulate odds, money laundering, use of automated bots or scripts to exploit our platform, and harassment of our staff or other users. Violation of any of these restrictions results in immediate account suspension and potential forfeiture of funds. We cooperate with law enforcement if required by legal process.

These terms are effective as of your account creation and may be updated by us at any time. We will announce material changes via email or in-platform notification. Your continued use of medan after a change implies acceptance of the new terms. If you disagree with a material change, you may request account closure and withdrawal of your balance within thirty days of the notification.