medan Legal Notice

We at medan operate an online gaming and sportsbook platform available only in jurisdictions where such services are legally permitted. This legal notice clarifies the framework under which we operate, our commitments regarding data protection and user responsibility, and how we manage jurisdiction-specific access. It is essential that you read this page before creating an account or using our platform, as it affects your rights and our obligations toward you.

We do not claim to be licensed in Indonesia or any specific country. We operate under a jurisdiction-restricted access model, which means our services are available only where local law permits online wagering, live-dealer gaming, and sportsbook operations. You are responsible for verifying that your own jurisdiction permits access to medan and that your use complies with local law. If you are uncertain whether our platform is legal where you are located, consult a local legal advisor before proceeding.

Our platform serves players across multiple regions including Jakarta, Surabaya, Bandung, Medan, and Semarang, and we integrate regional payment systems (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) for convenience. However, regional availability does not imply legal approval in every location. This notice explains our legal framework and your obligations as a user of medan.

Service Availability and Jurisdiction-Restricted Access on medan

We do not offer our services in jurisdictions where online wagering, live-dealer tables, or sportsbook services are prohibited by law. medan's platform is available only where applicable law permits. If we detect that your account is being accessed from a jurisdiction where our services are prohibited, we will suspend or close your account and return any remaining balance to your original deposit method.

Users are responsible for verifying that access to medan and use of our platform comply with the laws of their own jurisdiction. We undertake to enforce our terms fairly and uniformly, but we cannot monitor every user's local legal status. If your jurisdiction prohibits online gaming or sportsbook services, and you nonetheless create an account and use medan, you do so at your own risk and in violation of local law. We disclaim liability for any legal consequences arising from your use in a prohibited jurisdiction.

Our platform offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). Each game type and market is subject to the laws of the jurisdiction from which you access medan. If any game or market is prohibited where you are located, you should not engage with it, and we recommend you contact our support team to clarify local restrictions.

medan does not represent or warrant that its services are legal in your jurisdiction. You alone are responsible for verifying compliance with local law before using our platform.

Account Eligibility and Your Obligations on medan

To use medan, you must be of legal age to participate in gaming and gambling activities in your jurisdiction. We do not permit minors to create accounts, and we do not knowingly process transactions on behalf of users under legal age. When you create a medan account, you affirm that you meet this requirement and that you have read and accepted our full terms and conditions.

You must provide accurate personal information during account registration. We use this information to verify your identity, comply with anti-money-laundering regulations, and prevent fraud. Providing false information is grounds for immediate account suspension and forfeiture of funds. You are responsible for updating your contact details if they change; we communicate account notifications, security alerts, and policy updates via the email and phone number you provide.

Your account on medan is personal and non-transferable. You may not share your login credentials, allow another person to use your account, or create multiple accounts to circumvent our terms. Using automated tools, bots, or scripts to exploit our platform, colluding with other players to manipulate markets or odds, or engaging in money laundering is strictly prohibited. Violation of any of these obligations results in immediate account suspension and potential reporting to relevant authorities.

Age Verification

You must be of legal age to gamble in your jurisdiction. We do not permit accounts for users under the legal age threshold.

Identity Verification (KYC)

Before your first withdrawal, we require identity verification via Indonesian ID card scan and selfie. This complies with anti-money-laundering law.

Prohibited Activities

Fraud, collusion, money laundering, use of bots, and creation of duplicate accounts are strictly prohibited and result in suspension.

Data Protection and Privacy on medan

We at medan collect and process personal information (name, email, phone, ID documents, payment details) to operate our platform, verify your identity, and comply with legal obligations. Our privacy policy, published on our website, details how we collect, use, store, and protect this data. We maintain encrypted storage for sensitive information separate from operational systems, and we do not share your personal data with third parties except as required by law or for legitimate platform operations (e.g., payment processors, identity verification providers).

You retain the right to request access to your personal data, request corrections to inaccurate information, and request deletion of your data subject to legal retention requirements. Contact our support team to exercise these rights. We will respond to data requests within thirty days and in accordance with applicable privacy law.

We maintain security practices designed to protect your account and data from unauthorised access. However, no online platform is completely immune to technical failure or external attack. We cannot guarantee absolute security, and we disclaim liability for breaches that result from factors beyond our reasonable control (e.g., zero-day exploits, nation-state attacks). In the event of a security incident, we will notify affected users and cooperate with law enforcement as required.

Contact Information and Legal Inquiries

If you have questions about this legal notice, our terms and conditions, our privacy policy, or any aspect of medan's legal framework, you may contact our support team via email or live chat. Support is available in English and Indonesian during peak hours (evening Jakarta time) and 24/7 via email.

For formal legal inquiries, complaints, or requests for legal documentation, contact our compliance team at the email address published on medan's website. We will respond to formal inquiries within ten business days. If you have a complaint that we cannot resolve internally, you may pursue mediation or arbitration according to the terms of our service agreement.

This legal notice is effective as of the date you open your medan account and applies to all subsequent use. We may update this notice at any time by posting revised text on our website. Your continued use of medan after an update constitutes acceptance of the revised notice. If you do not accept a material change to this legal notice, you may request account closure and withdrawal of your balance within thirty days of notification.