medan Casino & Sportsbook Data Care
This page describes what we collect when you use medan and how we keep that data protected. We take your privacy seriously — we do not sell your information to third parties, we do not share it with marketing firms, and we do not use it for purposes beyond operating our platform and complying with law. When you open an account on medan, create a deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or participate in our live-dealer tables, sportsbook, or slots, you entrust us with personal information. We explain here exactly what we collect, why we need it, how long we keep it, and what rights you have over your data.
Our privacy practices reflect our commitment to transparency. We do not use dark patterns or hidden clauses to slip data collection past you. Instead, we lay out our policies plainly and honour your choices. If you have questions after reading this page, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can clarify further in English or Indonesian.
These practices comply with data protection standards applicable to online gaming platforms in jurisdictions where we operate. By creating a medan account, you consent to the data practices described here. If you do not consent, you should not use our platform.
What We Collect on medan
We collect several categories of information when you use medan. First, we collect account information: your real name, date of birth, email address, phone number, residential address, and identification document (Indonesian ID card). We require this to verify your identity, comply with anti-money-laundering regulations, and prevent fraud. We do not accept aliases or incomplete data — we match what you provide against official documents to confirm accuracy.
Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank, we record the payment method, amount, date, and transaction reference. We do not store your full payment credentials (credit card numbers, bank passwords) — our payment processors handle those securely and we receive only transaction confirmations. We keep payment history for seven years to comply with financial record-keeping law.
Third, we collect gaming activity data. Every wager you place on our live-dealer tables, sportsbook markets, or slot games generates a transaction record: the game type, bet amount, outcome, timestamp, and session ID. We use this data to prevent cheating, detect unusual patterns, resolve disputes, and calculate player statistics. We do not sell this data or use it for profiling or targeted advertising.
Fourth, we collect behavioural and device data. We record your login times, IP address, browser type, device model, and approximate geographic location (via IP lookup). We use cookies and session tokens to remember your preferences and keep you logged in. We do not use cookies to track your browsing outside medan. If you visit medan from multiple devices or locations, we may flag this for fraud detection but do not restrict access unless activity appears fraudulent.
We collect only what we need to operate medan securely and legally. We do not harvest data for speculation or future use.
How We Use Your Data on medan
We use the data we collect for five main purposes. First, to verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations. When you request a withdrawal on medan, we confirm that you are who you claim to be and that your funds are legitimate. This is mandatory under law, not optional.
Second, to operate our platform securely. We use your data to detect fraud, prevent cheating on games, identify collusion between accounts, and protect against abuse of our live-dealer tables or sportsbook. If we detect suspicious activity, we may freeze your account pending investigation and contact you for explanation.
Third, to resolve disputes and respond to support requests. If you report a problem — a missing deposit, a game glitch, a question about sportsbook odds — we reference your account data and transaction history to investigate and respond. We document every support interaction so you have a retrievable record.
Fourth, to send you communications related to your account. We email you deposit confirmations, withdrawal notifications, and security alerts. We do not send unsolicited marketing unless you opt in. During major events like Liga 1 finals or Piala AFF tournaments, we may notify you of expanded market availability, but you can disable these emails in your account settings.
Fifth, to comply with legal obligations. If a court orders us to disclose your data, if law enforcement requests information related to a criminal investigation, or if we are required to report suspicious transactions to financial intelligence units, we comply. We do not resist lawful requests, nor do we notify you in advance if doing so would obstruct a legitimate investigation.
- Data Retention
- We keep account data for the life of your account plus seven years after closure. Payment records are retained for seven years for audit compliance. Gaming logs are archived for five years.
- Third-Party Access
- We share data only with payment processors, fraud-detection vendors, and legal/compliance consultants — never with advertisers or data brokers.
- International Transfer
- Our servers may sit outside Indonesia. Your data may be processed in multiple countries. By using medan, you accept this reality.
Your Rights and Choices on medan
You have the right to request access to all personal data we hold about you on medan. Email our support team with a formal data access request and we will compile your information and send it to you within thirty days. You can also request correction of inaccurate data — if your address is wrong or your phone number has changed, update it in your account settings immediately.
You have the right to request deletion of your data, subject to legal and operational constraints. We cannot delete payment records if required by law to retain them, nor can we delete gaming logs if disputes are pending. However, after disputes are resolved and retention periods expire, we delete personal data that is no longer necessary. You may request account closure at any time; once closed, we mark your account as deleted but retain transaction records for legal compliance.
You have the right to restrict how we use your data. You can disable optional communications (promotional emails), limit cookie functionality, and request that we do not share your data with third-party processors (though this may prevent us from operating the platform). You do not have the right to anonymity while maintaining an active medan account — we must know who you are for regulatory compliance.
We do not sell your data. We do not allow marketing companies to access your information. We do not use your gaming history to build psychological profiles or target you with personalized advertising. If we change this policy, we will notify you in advance and allow you to close your account without penalty.
Cookies, Tracking, and Security on medan
We use cookies to remember your login state, preferences, and language choice on medan. These are session cookies (temporary) and persistent cookies (stored for up to one year). We do not use tracking cookies to follow you across the internet. We do not partner with analytics firms that track your behaviour outside medan. If you disable cookies in your browser, you may struggle to log in or stay logged in — this is a technical limitation, not punishment.
We protect your data using encryption (HTTPS in transit, AES-256 at rest), firewalls, and access controls. Your password is hashed and salted so that even we cannot read it. However, no system is perfectly secure; if we experience a breach, we notify affected users and cooperate with authorities. We do not guarantee zero risk of compromise, but we maintain industry-standard safeguards.
We do not store your bank credentials, payment card numbers, or full payment details. When you fund your medan account, your payment information goes directly to our payment processors; we receive only a transaction confirmation and reference number.
Our Data Commitments and Your Recourse
We at medan commit to the following: we use your data only for the purposes stated here; we do not sell or rent your information; we protect your data with reasonable security measures; we respond to data access requests within thirty days; and we respect your choices about optional communications. If you believe we have violated your privacy, contact our compliance team. We investigate complaints and respond within fourteen days. If you disagree with our response, you may escalate to local data protection authorities in your jurisdiction.
This privacy policy applies to medan users globally, with jurisdictional variations where required by law. If you access medan from multiple regions, local privacy law in your primary jurisdiction governs your relationship with us. We review and update this policy annually; material changes are communicated in advance.
For questions about our privacy practices, contact our support team in English or Indonesian. We are available during peak hours (evenings Jakarta time) via live chat and 24/7 via email. Your privacy matters to us — we make space in our operations to answer your concerns thoroughly.