medan FAQ
Users open accounts on medan for many reasons — to follow Liga 1 matches, sit at our live-dealer tables with English-speaking dealers, explore slot games, or track esports markets. Along the way, questions arise about how to verify your identity, which payment methods work, what the game rules are, and how to keep your account secure. This page answers the most common of those questions so you can move forward without delays.
We at medan field support requests every day, and we notice patterns. Some users wonder about our verification process, others ask about deposit and withdrawal mechanics, and many want to understand table limits on our blackjack and roulette studios. Rather than repeat ourselves in one-to-one support chats, we have gathered the clearest answers here. If your question is not covered, reach out to our support team — we respond during peak hours (evenings Jakarta time) via live chat and within 24 hours via email.
This FAQ covers account setup, payments, game rules, security, and account management. For detailed legal terms, see our full terms and conditions page. For information about how we handle your personal data, read our privacy policyIf you are new to online gaming or unsure whether our services are available in your jurisdiction, consult your legal notice before opening an account.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and account managementtable limits, loyalty tiers, account preferences
- Support and securityresponse times, account protection, multi-account policy
Account and registration
When you open an account on medan, we ask for your real name, date of birth, email address, mobile phone number, and residential address. We then require you to upload a copy of your Indonesian identity card (KTP) or passport for verification. This process, called KYC (know-your-customer), helps us comply with anti-money-laundering law and protect against fraud. Once you submit these documents, our verification team reviews them — typically within one business day. During busy periods around Liga 1 finals or Piala AFF tournaments, verification may take longer. You will receive email confirmation once your identity is confirmed and your account is fully active.
We do not charge fees on deposits or withdrawals. When you fund your medan account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, the full amount you send reaches your account. When you request a withdrawal, the full balance is processed without deduction. However, your bank or payment provider may charge you a small fee for the transaction itself — that is outside our control. We recommend checking with your bank (mobile banking, local payment, online payment, e-wallet) or mobile wallet provider (mobile banking, local payment, online payment, e-wallet) about their terms before you transfer funds.
Before you place your first wager on medan, we recommend reading three documents. First, our terms and conditions explain how our platform works, what you consent to when you open an account, and how we handle disputes. Second, the legal notice sets out the jurisdictional limits of our service — we operate only where local law permits. Third, if you plan to use our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), familiarise yourself with the specific table rules, minimum and maximum bet limits, and payout schedules. Each game has its own rules page accessible from the game lobby. Understanding these upfront prevents confusion during play.
Payments and transactions
Yes. We support direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you select a bank transfer during deposit, our platform displays a unique virtual account number assigned to you. You transfer funds from your personal bank account to that virtual account number using your bank's online app or ATM. The funds typically arrive within minutes, though during high-volume periods or on public holidays like Idul Fitri or Idul Adha, processing may take longer. In addition to bank transfers, we also accept mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Choose whichever method is most convenient for you.
Our loyalty tier programme rewards regular activity on medan. As you place wagers across sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat), slots (Aviator, Sweet Bonanza, Gates of Olympus), or esports (Mobile Legends, Free Fire), you earn points. Points accumulate toward tier advancement — from Standard to Silver to Gold and beyond. Higher tiers unlock benefits such as faster withdrawal processing, higher table limits, priority support, and occasional bonus offers. Your tier is tracked automatically in your account dashboard. You do not need to claim or apply for tier benefits — they activate as you progress.
Game rules and account management
You can update your account preferences — email address, phone number, language (English or Indonesian), and notification settings — via the "Account Settings" section in your medan profile. If you wish to pause activity temporarily, you can log out and simply not log back in. We do not have a built-in "pause" or "break" feature at this time, but you can always contact our support team to discuss your account needs. For more detailed account management questions, refer to our terms and conditionswhich cover account suspension and closure policies. Our support team is available via live chat during peak hours and email 24/7.
No. We allow one account per person. If we discover that you operate multiple accounts, we may suspend all of them. This rule protects the integrity of our sportsbook, live-dealer tables, and loyalty programme. Each account is tied to a unique identity (name and ID document), so we can detect duplicates during verification. If you need to manage your existing account or believe you have duplicate accounts in error, contact our support team immediately. We investigate such cases and help resolve them.
Support and security
We offer live chat support during peak hours (typically evenings Jakarta time) in English and Indonesian. If you reach out via live chat during those hours, you can expect an answer within a few minutes. Outside peak hours, or if you use email, we aim to respond within 24 hours. During high-demand periods — such as major Liga 1 matches, Piala AFF tournaments, or Imlek celebrations — response times may extend slightly. We do our best to resolve issues promptly. If your query is urgent, try live chat first; for less time-sensitive matters, email is fine.